- +260 976 144 488
- info@generalalliance.co.zm
- Mon – Fri : 08:00-17:00hrs
About Us
General Alliance Insurance Zambia Limited was registered with the Registrar of Companies on 27 April 2007 and started operations in August of 2012. It is licensed by Pensions and Insurance Authority to transact in General Insurance. From a modest turnover of ZMW3.7million 2012, company has grown closing the year 2020 with a turnover of ZMW42.9 million. The company is a member of the General Alliance Insurance Group which operates as General Alliance Insurance Limited in Malawi. General Alliance Ltd in Malawi is rated AAby Global Rating Agency of South Africa.
Integrity
honoring our commitments and being honest and fair in all ourdealings
Service Excellence
going beyond our customers’ highest service expectations by developing strong interpersonal relationships with them and providing value added products and services through empowered and highly motivated employees.
Financial Stability
optimizing the use of our resources to sustain our financial strength and assure our stakeholders of our long-term stability.
Teamwork
ensuring every member of the team contributes fully to the cause and in the process grow their careers.
Social responsibility
to ensure that we participate in social affairs which have positive effects on the community we operate in by providing a helping hand whenever we can.
Our Philosophy
General Alliance Insurance Zambia Limited aims at building and sustaining excellent relationships with all stakeholders in the insurance industry by upholding principles of integrity, efficient service delivery, financial stability and sound and prudent underwriting methodology.
Why Place Business With Us
•Our Staff – We have assembled a small, experienced and hands on team that is able to handle all the clients’ insurance and risk management needs.
• Service Delivery – We exist to serve our clients, hence the team in place is experienced enough to deliver a five-star service the clients deserve. We are accessible24/7.
• Tailor Made solutions – we are aware of the constant changes and complex challenges that the Insurance environment brings about. To this effect, we take pride in ourselves in being able to create tailor- make solutions which meet our clients’
needs.
• IT solutions – we have state of the art software that allows us to efficiently deliver seamless solutions to our clients.
• Claims Handling – We ensure that all fully documented claims are paid within reasonable time so that our clients are not inconvenienced.
• Market capacity – Our reinsurers offer adequate capacity to enable usunderwrite comparatively large risks.
Integrity
83%
Service Excellence
95%
Financial Stability
90%
Teamwork
96%
Social responsibility
80%
Our Clients
